Terms and conditions

TERMS AND CONDITIONS OF USE FOR Sierra Casino ONLINE CASINO

1. DEFINITIONS

   The terms "User", "Client", or "Player" refer to an individual who opens and plays games on the Website, a registered entity operating under license 365/JAZ in Curaçao.

2. USE OF THE WEBSITE

   By accessing and using this website (the "Website"), you acknowledge that you have read and agreed to be bound by these Terms of Use, including any amendments made thereto from time to time. If you do not agree with the terms set forth below, please refrain from using the Website.

3. AGE AND IDENTITY VERIFICATION

   To use this service, you must confirm your age, being at least 18 years or older, and be able to prove it via documents. Upon making a deposit or claiming a prize of any kind, we may require more detailed identification (such as government-issued photo IDs) from you for compliance with applicable laws.

4. REGISTRATION

   To access certain services on the Website, you must create an account ("Account") by providing all required information accurately and truthfully. Your Account is personal to you, and it is your responsibility to protect its secrecy. We advise against sharing passwords or log-in details, as this may infringe our user agreement.

5. CURRENCY AND PAYMENTS

   You can use the currency stated in your country of residence on the Website (the "Currency"). Our payment processors will handle all transactions securely using industry-standard SSL encryption and applicable payment terms. Withdrawals are subject to validation checks by us prior to processing, which may cause a delay.

6. DEPOSITS AND WITHDRAWALS

   Deposits to or withdrawals from your Account can be made via the methods specified on our Website (such as credit/debit cards). Please note that any unauthorized chargebacks of amounts already credited to you will result in account closure and refusal to permit further participation.

7. GAMES, SOFTWARE, AND GAME FAIRNESS

   All games offered by Sierra Casino are governed exclusively by the applicable law, provided they have been certified fair or proven such via a reputable independent auditor (such as eCOGRA). We reserve the right to stop offering any game at our discretion.

8. RESPONSIBLE GAMBLING PRACTICES

   Sierra Casino strives to maintain an environment that supports responsible gaming and compliance with relevant laws on this subject, including provision of links to local organizations which may help you or your associates control gambling. This support will be available via a separate link in the Responsible Gambling section.

9. EXCLUSION AND LIMITATION OF LIABILITY

   In no event shall we or our employees be liable for any loss, damage or expense arising from the use of this service or our failure to carry out services on time (excepting where such omission was due to gross negligence). Any terms that may otherwise exclude liability for death or personal injury are hereby waived by us in your favor.

10. USE OF WEBSITE IN CANADA

    Sierra Casino welcomes players from Canada, provided you do not use the Website with a connection from areas forbidden in these Terms and Conditions. Local laws and regulations must be observed; we provide access to external sites which may offer information on responsible gambling and support for self-imposed exclusion where needed.

11. TERMINATION AND SUSPENSION

    We retain the right to suspend or terminate your Account immediately upon discovering any breach of our contract (such as attempting unauthorized chargebacks, not responding appropriately after receiving multiple warnings about playing problematically) without prior notice to you. Any dispute related thereto will be resolved by an independent mediator.

12. APPLICABLE LAW AND JURISDICTION

    These Terms are governed and construed in accordance with the applicable laws of Curaçao where our headquarters is based, despite any jurisdiction or law which could contradict its application elsewhere. In case you initiate legal action against us over a matter directly tied to these terms (for example failing compliance requirements), we shall invoke only this governing law.

13. MODIFICATIONS

    These Terms may change at any time without prior notice; for each material alteration we will post updates on our website.

14. ACCEPTANCE OF TERMS AND CONDITIONS

    By continuing use of the services offered by us, you implicitly confirm acceptance of these terms and conditions.